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Patient & Visitor Resources

Patient Quick Links

Pay Your Bill
View Your Personal Health Record
Financial Assistance
Request An Appointment
Medical Records
Price Transparency
Surprise Billing Protection

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Visitor Quick Links

Directions
Support Groups
The Gift Shop
COVID-19 Visitor Information
Lab Testing Locations

Visitation Policy


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Patient & Visitor Resources

Appointments and Admissions

If you are looking for a specific department or services you can call the hospital's main line at (401) 737-7000.

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Billing & Insurance Information

Understand the basic daily charge, insurance coverage, financial counseling options, and more. 

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Care New England Medical Group

The Care New England Medical Group (CNEMG) is a patient-centered organization with a mission to improve the overall health of our community.

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Controlled Substance Disposal

Dispose of your unused prescription medications safely! Find convenient disposal locations near you to protect your loved ones and the environment.

 

Find disposal locations
COVID-19 Information

Here at Care New England it is our highest priority to keep our patients, community, and staff safe. 

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Dining Services

We make every effort to provide to the hospital community the highest quality food possible. 

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The Hospitality Shop

The Hospitality Shop is located just inside the main entrance of Kent Hospital. Explore our shop items.

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Interpreter Services

You have the right to ask for medical interpreter services at any time. 

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Let's Talk: Suicide Prevention

When suicide is talked about safely and accurately, we can help reduce the likelihood of its occurrence.

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Medical Records

Learn how to obtain a copy of your medical records or birth certificates. 

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On-site Pharmacy

Your medications can be refilled and picked up at our main pharmacy location at Kent Hospital, or mailed to your home.

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Patient Rights

Kent Hospital supports the rights of our patients. The hospital follows state and national laws to protect patient rights.

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Quality Department at Kent Hospital

Kent Hospital is committed to continuous improvement in the care we deliver.

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Spiritual Care

Members of the Pastoral Care department visit patients and their families offering spiritual counseling.

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Support Groups

We offer a variety of support groups options for patients and family members. 

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Keeping You Healthy

Patient Information Guide

Thank you for choosing Kent Hospital for your health care. Our team of health care professionals and support staff is committed to providing you and your family with safe, high-quality care for the entire time you are here, whether you have come in through the Emergency Department or for an outpatient visit.

To help prepare you for your hospital visit, we have our Patient Information Guide, an explanation of your rights and responsibilities as a patient here, and forms you may choose to complete to outline your advance directive.

View Our Patient Information Guide

When to Call
Friends and family can call the hospital at (401) 737-7010, ext. 34285 for a report on your condition. The best time for a family member to call the unit for information is between: 9 a.m. and 2 p.m. or 4 p.m. and 11 p.m.
Family Activated Safety Team (FAST)

The Rapid Response – Family Activated Safety Team (FAST) provides you with extra help when you have concerns about your own care or the care of a family member. By dialing 33278 from any hospital phone, you and your family member will receive a quick response. Within minutes, Rapid Response FAST members will arrive to your room to address your needs.

When to Call the Fast Hotline

  • If there is a noticeable change in you or your family member and you feel the care team is not recognizing or addressing the concern.
  • If, after speaking to a member of the health care team, the patient/family continues to have concerns on how care is being given, managed or planned.

Patient and Visitor Code of Conduct

Care New England is committed to providing high quality healthcare. Our Patient & Visitor Code of Conduct supports us in providing a safe, caring, and inclusive environment in all our spaces.

Words or actions that are ill-mannered, racist, discriminatory, intimidating, or harassing are not welcome. This includes but is not limited to:

  1. Offensive comments including others’ race, accent, religion, gender, sexual orientation, or other personal traits
  2. Physical or verbal threats and assaults
  3. Intimidation
  4. Sexually explicit or vulgar words or behaviors
  5. Disrupting another patient’s care or experience

If the Code of Conduct is violated, we will discuss the incident with you. We will always carefully consider your response before we make any decisions about future care at Care New England

Some violations of this Code may lead to patients being asked to make other plans for their care and future non-emergency care or leave the hospital or office for a determined amount of time.

If you witness or are the target of any of these behaviors, please report it to a member of your care team and/or a security officer if you are in the hospital.

Transgender Patient Policy

The purpose of this Transgender Patient Policy is to ensure that Kent Hospital, a CNE Affiliate, offers professional, competent, considerate, respectful timely care in a safe environment that fosters the patient’s comfort and dignity, and is free from all forms of abuse and harassment, including abuse or harassment based on gender identity or gender expression.

Transgender Patient Policy