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Quality at Care New England

Measurement Reports

With the belief that good information can assist in making the best health care decisions for you and your family, Kent Hospital publicly reports measurements on the quality of care we provide to our patients.

Your feedback is very important to us. If you would like to share your story, let us know what we've done well or what we can improve, or if you need assistance in any way, please contact Kent's Patient Feedback Coordinator at (401) 737-7010, ext. 31464. Your call will be returned within one business day.

Commitment to Quality and Safety
We report on indicators used by the U.S. Department of Health and Human Services to judge quality care. The data on this site is reported to the Department of Health and Human Services and is updated on a quarterly basis. For more information, please visit the Hospital Compare website. These reports give information about how Kent Hospital compares to other hospitals, both in Rhode Island and nationally, in key areas of patient care.
Improving Communication with our Patients
Kent Hospital is committed to clear and effective communication with our patients and their families. We understand that a visit to a health care facility can be stressful and confusing, and the normal anxiety associated with those visits can interfere with a person's ability to absorb what often feels like an overwhelming amount of information provided in a very short period of time. At the same time, it's very important that our patients and their families clearly understand their medical condition and the plan for their care both during and after their hospital visit so adverse events such as medication mix-ups and unplanned readmission to the hospital can be avoided. To improve the effectiveness of our communication with our patients and their families, Kent has recently embarked on an ambitious training program for our staff known as "teach back", which will help us determine if we have communicated important information in a way our patients can clearly understand. To assess the effectiveness of this training program, we are tracking our progress on two key questions concerning communication using our patient satisfaction surveys administered by Press Ganey.

Physicians Resources

Continuing Medical Education

This program is designed to provide and encourage participation in a broad range of education programs for the Kent Hospital medical staff, paramedical staff, and community physicians. 

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Let's Talk: Suicide Prevention

Let’s face it, suicide is a very difficult topic. And believe it or not, even mental health professionals struggle with how to talk about it. This is why it’s so important to bring the discussion of suicide into the open. The more we can talk about something, the easier those discussions become.

Library

The library of Kent Hospital maintains a current collection of electronic and print knowledge resources focused on the health sciences. 

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Physician Relations

We strive to maximize relationships with physician practices, improve communication, and build greater customer satisfaction.

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Kent Hospital Graduate Medical Education

Opened in 1951, Kent Hospital is a member of the Care New England Health System and a 359-bed acute care hospital. The hospital is located in the city of Warwick, 11 miles south of Providence and mid-way between Boston and New York. As the largest community hospital in Rhode Island, and second largest hospital in the state, Kent serves a population of more than 300,000 across central Rhode Island, and sees close to 70,000+ visits per year in its redesigned Emergency Department(ED). Kent's ED volume is ranked among the top 10-percent nationally and it was the first hospital in the state to eliminate the practice of ambulance diversion.

Kent is fully accredited by The Joint Commission and holds numerous other national program and service accreditations, including an "A" Spring 2014 Hospital Safety Score; three Healthgrades, Maternity Care Excellence Awards™; and five Get With The Guidelines®–Stroke Gold Plus Quality Achievement Awards from the American Heart Association.

Explore Our Residencies and Fellowships    Learn About the Graduate Nurse Residency