Welcome to Care New England Primary Care, a Patient Centered Medical Home. We are dedicated to providing you with convenient, compassionate, and comprehensive health care.
Our providers, which include three primary care physicians, patient-centered, primary care for every one of our patients. Our providers are experienced with both preventive care to keep you healthy, as well as the treatment of acute illnesses and chronic medical diseases. We also focus on patient education and collaboration to create treatment plans that our patients understand and feel comfortable with.
Although the primary care physicians in our office are able to diagnose and treat most common conditions, we are happy to provide referrals and work with specialists when necessary to provide you with the best care possible.
Care New England Primary Care
P: (401) 227-3669
At this time and for everyone’s safety, only individuals essential to the medical care of our patients (e.g. genetic counseling, pediatric gynecology visits, care coordination discussions, patient mobility and/or translation services, foster parent) will be allowed to accompany them into the ambulatory/outpatient settings.
In very limited circumstances, exceptions may be made to this visiting policy only at the discretion of the office-based medical and/or nursing leadership. Thank you for understanding and for joining us in making our patients health everyone’s top priority.
Please come to your first visit 30 minutes before it is scheduled to complete our medical history forms. If you wish, you may complete this form in advance. We can mail you a copy to complete, or you can download a copy and complete at your convenience.
To reduce the risk of billing errors and frustration, please bring your active insurance card and a photo ID.
Please bring in a bag with all of the medications you take including over-the-counter medications, vitamins and any herbal supplements you take. This will allow your doctor to get to know your medical history and to look for any dangerous interactions.
Bring any old medical or vaccination records you have. We will copy these for your records and give you back your copy.
Your first visit will generally be an extended visit with the doctor so we can get to know you. We will take time discussing your past medical history, any medications you take and any concerns that you may have. We will make a plan for each of your health issues, request your old medical records, order any testing necessary and schedule a follow up visit to discuss the results.
Because getting to know you well is very important, and takes time, we generally are not able to offer complete physical or preventive visits at the first appointment. If you absolutely need a physical at your first visit, please discuss it with the staff member making your appointment.
Since we schedule extra time for first visits, it is very important that patients keep the appointment. If a patient does not come to a first visit and does not give 24 hours notice, we will not be able to reschedule another appointment.
Please take note that there are some medications called controlled substances, which have a high risk of side-effects and are tightly controlled by the Department of Health. Because of the risks associated with these medications, it is our policy to thoroughly review patients' records before deciding if it is appropriate to prescribe or refill these medications. This review takes time, so we are unable to prescribe or refill such medications at first appointments.
If you have specific questions about any of your medications, please feel free to discuss them with our staff when booking your appointment.
Our physicians are comfortable treating a wide range of common medical conditions. However, there are many complex or less common conditions where the experience of a specialist is necessary. In those cases, our physicians are happy to work closely with your specialist to ensure the best care possible.
Depending on your insurance, you may be required to get a referral from your primary care doctor before seeing a specialist. In these cases please call us to discuss your needs with our staff. Even if your insurance does not require a referral, in many cases it can be helpful to discuss the reason for seeing the specialist with your primary care doctor. In some cases, the problem can easily be treated by our providers.
Any time that you see a specialist, please give their office our information and request that they send their notes to your primary care doctor. This will help ensure that you receive the safest and most comprehensive care possible.
Our physicians are very experienced with the treatment of both acute and chronic pain. Our providers focus on providing compassionate and evidence-based care for both acute and chronic pain. This approach typically includes a multidisciplinary approach using other providers such as pain management clinics, physical and occupational therapy, and orthopedists when necessary.
We understand that there are many treatment options and approaches available, and that many patients may already have treatment plans in place when they see us for the first time. Many patients have been prescribed narcotic pain medications such as Oxycodone, Vicodin or Percocet by their previous providers to treat pain. However, in our opinion, there is very little evidence supporting the use of these medications for chronic pain, and there is a very high risk of side-effects, overdose and dependence. For these reasons, our providers believe that narcotics have a very limited roll in the treatment of chronic pain.
When patients come to us already taking these medications, we will take the time to perform a thorough review of the patient history and previous treatment. Because this review takes time, our policy is not to prescribe these medications at first visits. After performing a thorough review, our providers will decide whether or not they find it appropriate to continue the medication. Regardless of whether or not narcotics are prescribed, we will always work to find alternative treatments to reduce pain, to improve our patients' lives, and to minimize the risks of side-effects.
Mental health conditions such as depression and anxiety are very common illnesses that are frequently stigmatized. Our goal is to treat all patients with understanding and compassion, and our primary care providers are very experienced with helping our patients with mental health conditions get the best possible treatment.
Our providers are comfortable treating many common psychiatric conditions. We aim to educate our patients about their condition and to work with them to create a patient-centered plan in which everyone is comfortable. Depending on the patient and the condition, this plan may include medications, referrals to counseling, and frequently, both.
Although we are experienced with treating many conditions, there are some instances where it is best to include the expertise of a psychiatrist. Some examples include patients with less common psychiatric conditions, patients taking medications with high risks of side effects or patients whose symptoms continue or get worse despite initial treatment. In such cases, our providers are happy to assist patients with finding an appropriate provider who will work closely with the psychiatrist to help our patients receive the best care possible.
Taking medications is an important part of staying healthy, and our goal is to make it as easy as possible for you to refill medications. The fastest and safest way to refill your medications is to call your pharmacy and ask them to electronically request a refill from your doctor. This will speed up the process and minimize the possibility of medication errors.
We process all refill requests as soon as possible, however, there are occasionally delays. Please allow up to 48 hours for a refill request and make sure to call your pharmacy before you are out of your medicines to avoid missed doses.
Unless it is an emergency, we are unable to refill medications over the weekend, so please request refills by Wednesday evening if you are going to run out over a weekend.
There are certain medications with a high risk of side effects that must be authorized by your primary doctor. To ensure patient safety, our on-call physicians cannot provide refills for such medications after hours, over the weekend or on holidays.
As part of routine health care, it is very common for physicians to order lab tests such as blood work, or imaging studies such as x-rays. We certainly understand that waiting for these test results can be stressful, and it is natural to want to know the results as soon as possible.
The best way to avoid unnecessary waiting and stress is to communicate with your doctor. Be sure to ask why the test is being ordered, when the results are expected and how we will contact you. Our providers are always happy to answer these questions for you.
Depending on the test ordered and the provider reviewing the results, there are several ways to discuss the results. Some of these include:
If you are expecting test results and have not gotten them within a week of when you were told to expect them, please feel free to call our office and ask to discuss the results.
Please note: If you have a life threatening emergency, please call 911 immediately.
In an effort to provide safe and comprehensive care, our office has a physician available 24 hours a day, seven days a week. This physician will have access to your medical history and is available to offer medical advice over the phone.
If you are sick after hours and do not feel like you can wait until the office opens to speak with a physician, please call our office number (401) 736-4570, to reach our answering service. If appropriate, the physician on call will be paged. If you do not hear from the physician within 30 minutes, please call the answering service again.
Although a physician is available at all times, please be aware that it is best to request refills by contacting your pharmacy, not through the after-hours line. (See Getting Medications Refilled.) Also please note that for safety reasons certain medications that have a high risk of side effects must be refilled by your primary care doctor. These medications (controlled substances) cannot be refilled by the on-call physician.
Christopher M. Furey, MD, is a family physician who specializes in the comprehensive care of patients, including preventive care, the management of chronic medical illnesses and the treatment of acute illnesses.
Charles S. Hackett, MD, is a family physician who specializes in the comprehensive care of patients across the spectrum of life, including preventive care, management of chronic medical illnesses, and treatment of acute illnesses.
Debra L. Roberts, MD, grew up in Woburn, Massachusetts and received her Bachelor of Science at UMASS Boston magna cum laude, and completed medical school at Boston University in 1995, cum laude.
Jamie L. Sullivan, DO, grew up in South Florida and received her undergraduate degree from Michigan State University in 2010. She received her medical degree in 2014 from Lake Erie College of Osteopathic Medicine in Bradenton, FL.
Marisa E. VanPoznak, MD, is an attending physician at Primary Medical Group of Warwick. She received her medical degree from Dartmouth Medical School in Hanover, New Hampshire. She completed her post graduate training in Internal Medicine at Brown University/Rhode Island Hospital.